M.D. Butler

Network and Systems Support

109 South 12^th Street

West Columbia, Texas 77486

(979) 345-5143

Mike@tgn.net - http://houston.quik.com/~butlermd

6 years experience as a successful, independent, autonomous Internet Service Provider

Service oriented, work very well with customers, administration, and coworkers

Fast, hungry learner, diverse background includes hardware component to Super Mini and high-end microcomputers and large LAN and WAN networks

Solid performer, 6 to 7 years in three major functional roles

EXPERIENCE

v Aug 2002 – Feb 2003

- Hardware Technician

Kelly Engineering Services, Assigned to Dow Chemical Information Research and Development UNIX and Windows Platforms Teams, Freeport, TX

Accomplishments/Responsibilities

· Built, loaded, maintained, operating systems and applications on over 150 compute nodes in parallel, distributed cluster configurations

· Installed many rack mount computers, UPSes, network, switches, and hubs

· Installed scientific applications for chemical research molecular modeling scientists

· Improved organization, reliability, maintainability, and safety for the computers and network connections in computer rooms and offices in four buildings

o Discovered and repaired causes of high failure rates of clones, improper air flow, poor craftsmanship, poor construction practices

o Documented network connections, punch-downs, RJ45 wall jacks, cross-wiring, and patch panels

o Organized and simplified network, power, and KVM switch cables

o Cabled, and distributed power for 4, 18, 25, and 48 node rack mount servers

o Installed and set up Raritan and other KVM Switches

o Championed cause for added conditioned power

o Championed cause for added air conditioning

o Created a daily log of my activities for the edification of coworkers and for change record as possible causes of collateral trouble

o Built and maintained service records database

o Researched and implemented online and offline test software, for CPU, memory on Linux and W2K servers

· Executed tests and wrote feasibility report of gigabit network throughput capability on existing building wiring

· Wrote BASH scripts on Linux to report and alarm based on LM_Sensor data

· Exposed vendor miscalculation of UPS design and worked out power distribution solution to fix new 48 node rack mount cluster

Skills

· Electronics and network hardware troubleshooting background

· Linux, (Red Hat 7.x) LILO, GRUB, install dual boot with W2K

· Windows 2000

· TCP/IP, layer 2 MAC, sniffing, troubleshooting

· Network performance benchmarking, large file transfer, NetIQ

· Hardware

o High performance single and dual Athlon, and Intel Pentium based compute servers, Tyan, Asus, and other motherboards

o M&S, Manda, and other rack-mount servers

o Cisco 3524/3550, Netgear/Bay, and 3Com network switches, Cisco 2509 network router

o Netapp Server

o Dell NT/Windows2000 servers

o APC UPSes

o Installed and set up Raritan and other KVM Switches

· Software

o CPUBurn-in, HotCPUTest, Memtest86, diagnostic and acceptance software

o MS Office tools: Visio, Access, Word, Excel, PowerPoint, Outlook

o SNMP, Ipswitch Whatsup Gold, Solarwinds Network Software, Litesniffer, Getif, Fluke Network Documenting/Monitoring Software

o LM_Sensors/i2c (Linux), Motherboard monitor (W2K) temperature, voltage, fan speed monitoring software

v Oct 2001 – May 2002

- Network Engineer

ZeroChaos, Inc. subcontract to EDS/Dow Chemical on DowNet/Cisco Gigabit/VOIP Network, over 500 communications closets at Dow Chemical Freeport, TX Complex

Accomplishments/Responsibilities

· Ultimately responsible for authoritative network topology design, drawings, and data (there was a history of problems with unreliable data)

o VOIP phone and data connection survey precision

o Fiber discovery, path, distance, mode, and availability data

o Verification of need for fiber pulls

· Invented and produced 8 to 10 inexpensive, very popular fiber tracing lights for technicians and even local maintenance engineers

· Saved money by finding or opening alternate fiber paths, avoiding costly (time and money) fiber pulls

· Saved money by modifying original architectural design to eliminate extraneous hardware

· Designed for maintainability, along logical functional and geographic lines

· Assisted implementation crews in following design

· Interfaced with local maintenance personnel

· Researched fiber optics safety, reported verbally to project safety lead

· Interfaced with vendors as needed for problems and questions on products, APC, Nbase/Xyplex

· Participated in power/network outage incident investigation

· Authored UPS installation procedure, response to incident investigation

· MS Excel survey and design spreadsheet

· Design modification MS Visio

Skills

· Optical Time Domain Reflectometer (OTDR) for fiber troubleshooting and distance measurement

· Ability to visualize, draw, and communicate complex fiber paths between over 500 communications closets and thousands of fiber patch panels, single and multi-mode fiber, ranging from 10 meters to 6000 meters in length

· Cisco IOS setup on Cisco 3524XLP switches and modified parameters on Cisco 6509, VLAN, naming, and IP configuration

· Ability to communicate in the vernacular of project management, design, maintenance, and implementation engineers, surveyors, and asset management

· Knowledge of hardware environment needs, power, temperature, humidity, cleanliness, and security

v Jul 2001 – Oct 2001

- Implementation Technician

Encompass, subcontract to EDS/Dow Chemical on DowNet/Cisco Gigabit/VOIP Network, over 500 communications closets at Dow Chemical Freeport, TX Complex

Accomplishments/Responsibilities

· Site survey, hardware installation

o Data connections

o Telephone connections

o Environment data, mounting space, heat, humidity, cleanliness, power, mounting space, security, suitability

· Fiber discovery, path, and availability data, OTDR fiber length measurements

· Assisted implementation crews in following design

· Interfaced with local maintenance personnel

Skills

· Knowledge of fiber, mode, connectors

· Fiber termination, crimp on ST

· Knowledge of horizontal building voice and data network cabling

· 66 and 110 block punch downs, RJ45 connector

· MS Word, Excel

· Knowledge of AC power

· Network switch, hub, access server, and router familiarity

· Ability to communicate well with installers, engineers, and asset management

v Mar 1995 – Jul 2001

- Businessman, Founder, Owner, Network Engineer

Texas GulfNet, Brazoria, TX

I built the first local Internet service provider serving Brazoria and Matagorda Counties.

Business Accomplishments/Responsibilities

· Autonomous and independent, we did all services. (It is common for new providers to pay for upstream providers for DNS, WWW, authentication, networking, etc.)

· Negotiated contracts with The South Texas Nuclear Operations Center (three years), Port Freeport, Benchmark Electronics, I.C.S. Contractors, and other businesses

· Served well over one thousand home customers

· Served over 65 WWW domains for businesses and many personal non-domain sites

· Provided free WWW sites for local churches, museums, sports organizations, chambers of commerce, and other worthy, community enhancing entities and events

· Negotiation with owners of Point of Presence locations (Business owner in Freeport, TX and Bank President in Palacios, TX)

· Planning and allocation of resources

· Vendor interaction and negotiation

· Hardware procurement

· Proposal writing and presentation

· Customer consultation and training

· Cooperated with US District Court and the FBI on a child pornography case

· Handled sensitive First Amendment Constitutional Rights, privacy, and copyright issues with customers

Business Skills

· Business plan development

· Demographics study and analysis

· Market analysis and marketing

· Vendor evaluation and selection

· Internet culture, tools, research, training

· Technology study, selection, and implementation

· Personnel hiring, training, and management

· Employee manual and policy writing

· Inside and outside sales

· Community and customer relations

Technical Accomplishments

· Installed configured, and maintained four points-of-presence that provided dedicated and dialup services in Brazoria, Freeport, and Palacios, Texas

· Installed configured, and maintained dedicated 56K through T1 and ISDN BRI for several local businesses

· Implemented dialup ISDN in Freeport, TX (the only local service available at the time)

· Responded and protected against DOS attacks, spam, and international attacks from China and Korea

Technical Skills

· Domain registration, IP address assignment, DNS, virtual mail, WWW/Apache, and FTP setup and administration

· FTP, Telnet, DNS, RADIUS, Sendmail, POP3, HTTP, CGI Scripts, MySQL, and more all done in-house

· Anti-spam sendmail work, relay support and denial

· Hacker defense, “script kiddies”, Korean, and Chinese attacks, “white hat” response

· UNIX Internet security hardening, TCP wrappers, INETD, hosts.allow, etc.

· CSH, light Perl, BASH, and other scripts as needed for investigation user, and resource management

· BSD, Linux Internet server computer building and maintenance

· Syslog, server log, router log setup, filtering, SNMP traps, monitoring, and analysis

· Internet Point of Presence (POP) design, construction and maintenance

· WAN design, point to point, dial on demand (DOD) POTS, 56K through T1, ISDN BRI/PRI

· Adtran TSU, CSU/DSU installation and setup

· Cisco 25xx Xyplex 9000 multiprotocol bridge/router, Lucent Portmaster 3 , Xyplex 1620 remote access server, Netgear/Bay, hubs, switches installation and setup

· Cisco, Lucent/Ascend Pipeline, and 3Com SOHO ISDN and POTS router installation and setup

· Ethernet LAN

· POTS, V.90 modems, ISDN BRI/PRI dialup access

· RADIUS authentication for RAS (Remote Access Services)

· Ability to translate technical subjects into lay language

· Telephone company interfacing

· Telephone helpdesk, and on-site setup and troubleshooting support

· MS Office, Word, Excel, Access, Powerpoint

· Intuit Quickbooks Pro, multi user

· Symantec Act

· Paint Shop Pro

· Sausage, Inc. Hot Dog web page authoring

v May 1981 – Mar 1995

- Process Computer Engineer

The Dow Chemical Company, Freeport, TX

Process Information Systems Support, Process Computer Engineer

Process Information Systems Support, Process Computer Engineer Accomplishments/Responsibilities

· Maintenance and consultation of many high pressure “must have to run the plant” process information computers

· One of six central service “gurus” supporting 30 field computer engineers

· Applications, network, hardware, and operating systems troubleshooting and helpdesk

· Support for over one hundred chemical plant process information and control computers

· Promoted from non-exempt senior technician to Engineer, one of only two people, in the entire division (3000+ employees) for over fourteen years

· System hardware and software implementation and maintenance

· Wrote CSGAU in FORTRAN77 and VMS System encrypted password change program

· Expert on several applications and operating systems

· Hardware and network expert for the group and field

· VMS expert for the group and field

· Security expert for the group and field

· System and cluster (LAVC) administrator for the group

· Designed course and taught field computer engineers and programmers in software applications

· Applications testing and development

· Evaluated Multiple LAN Switch, one of the first network switches, for filtering and isolation of sensitive plant data and control networks

· Recommended network design for secure bridging of process control networks from general Dow network

Skills

· VMS, RSX11M+, TACOS operating systems

· FORTRAN77

· DCL (Digital Command Language)

· VAX, Alpha, RTP (measurement electronics gear), hub, switch, bridge hardware

· DECNet networks on the above platforms

· MicroVAX and Alpha hardwa